The page address
Copy the full address of the page where you see the problem.
Current web clients
Need help with your website?
Text or call Seth if your website is down or blocking business. For a normal change, send the page address and tell us what you need.
What to send
A few details help us find the problem.
What you were doing
Tell us which button, form, edit, or login step came right before the problem.
What happened
Send the exact error or a screenshot. It also helps to know which phone, computer, and browser you used.
How urgent it is
Tell us if the whole site is down, a sale is blocked, or the request can wait.
Security
Keep access information safe.
Should I email a password?
No. Use a secure password-sharing method or make a temporary account with only the access we need.
What counts as urgent?
A full outage, an active security problem, a broken checkout, or a form that customers must use.
Will you edit the live site immediately?
When possible, we test risky changes away from the live website before we put them in place.